To ensure its customers realise the very best document imaging quality, guaranteed uninterrupted performance and fast response to service and support needs, Kodak today announced that it is now offering a free, three year manufacturer warranty in the Middle East on select personal, workgroup and departmental document scanners.
Delivered exclusively through its value added distributor, Forefront Technologies, highly trained certified engineers will provide Kodak Service and Support locally to customers. The service includes:
- 36 months Advanced Unit Replacement (AUR) in the United Arab Emirates (UAE) and Kingdom of Saudi Arabia for the Kodak ScanMate i920, Kodak ScanMate i1120, Kodak i2400, Kodak i2600, Kodak i2800, Kodak i1405 as well as the A4 and A3 flatbed accessories. This means next business day replacement if an issue is diagnosed in the field which cannot be addressed and solved immediately.
- 36 months parts warranty in all other Middle East markets Kodak operates in such as Bahrain, Jordan, Lebanon, Oman, Kuwait, Qatar and Yemen. This covers the Kodak ScanMate i920, Kodak ScanMate i1120, Kodak i2400, Kodak i2600, Kodak i2800, Kodak i1220, Kodak i1320, Kodak i1405 as well as the A4 and A3 flatbed accessories.
Effective today and applicable to purchases through Forefront Technologies only, this means that Kodak has significantly raised the bar in terms of warranty provided on imaging technology as all other manufacturers in the region just offer a one-year warranty as standard, with additional coverage charged as extra.
David Whitton, Kodak’s regional sales director for the Middle East and Africa, says, “This is another first for Kodak in the Middle East as no other manufacturer provides the level of cover we do. Our new extended, free warranty obviously lowers operational costs for customers, provides piece of mind, with Forefront Technologies providing parts and warehousing locally to offer immediate response to service and support needs. This ensures solutions are always up and running, customers have the best possible user experience, thereby making Kodak a very compelling answer for reliable, cost effective document digitisation.”
With warehousing and offices in UAE and Kingdom of Saudi Arabia, Forefront Technologies has become Kodak’s lead partner in the delivery of service and support in the Middle East – a market where Kodak is making considerable investment and focus to energise sales effort, build presence, and visibility. It is growing its pre-sales and technical staff team, investing more in key trade shows such as GITEX, with a range of localised new products slated to launch in 1H 2012.
Georges Karam, Forefront Technologies’ managing director, says, “With an acknowledged reputation as a leading distributor of document imaging and storage products with a strong network of over 500 channel partners in the Middle East, we’ve become Kodak’s biggest partner by investing in the relationship to train staff and provide warehousing and logistical facilities from which to serve clients. The new warranty we’re delivering is an exciting development to help drive sales in 2012 and make sure that customers capitalise on all the obvious benefits of electronic document management solutions to improve organisational productivity and efficiency, and streamline information sharing.”
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