ASUS statement regarding the Sandy Bridge chipset design error

ASUS statement regarding the Sandy Bridge chipset design error

Intel on January 31, 2011 announced the detection of a design error in the new Sandy Bridge-based Intel 6 Series support chip, also known as Cougar Point. The shipment of existing Sandy Bridge products has been suspended by Intel, and the production of an updated support chip has commenced. The design error affects only the support chip, and not 2nd generation Intel Core processors such as the i5 and i7.

Acting on our philosophy and promise of inspiring innovation and persistent perfection, we've created a comprehensive response to this development to safeguard the best interest of ASUS customers around the world. We will provide total warranty services to maximize computing and usability, as each ASUS product is delivered with an uncompromising quality pledge. This includes the hassle-free return and/or replacement of all affected ASUS products. We’re doing all this effective immediately – and as a first step, shipments of current ASUS Sandy Bridge-based products have been halted. The suspension covers all distribution and retail channels — ASUS only sells quality-assured products, at all times and across all product segments. 

For all customers who already own any ASUS product affected by the design error identified by Intel®, simply visit http://event.asus.com/2011/SandyBridge/notice for detailed warranty and service hotline information. We’ll be happy to address any questions or concerns you may have regarding this issue, as well as provide information on future updates to Sandy Bridge technology. 

ASUS notebook and desktop products are covered by a warranty service that addresses the design error, with both swap and sales return offered as options to customers.

For motherboards, we’ve confirmed with Intel® that the Cougar Point design error does not affect SATA ports 0 and 1. Additionally, ASUS has been a pioneer in including extra SATA 3Gb/s and SATA 6Gb/s ports beyond Intel® specifications on a wide range of motherboards. These ports are not affected by this design error, offering customers an option for uninterrupted computing. However, we’re also offering you the option of returning any possibly affected motherboard for a swap or sales return. All warranties for affected motherboards will be reset to give you enough time to carry out any exchanges.

ASUS has also started an initiative to contact customers regarding this issue, and we’ll cover all channel partners, distributors and registered buyers of affected ASUS products. As mentioned above, you may opt to return any affected products to ASUS for a swap or sales return.

We’ll post updates through our official website and other channels regarding any developments or fixes to Sandy Bridge products. Thank you for your understanding, support and cooperation, and we apologize for any inconvenience this may have caused you.

 

Motherboards

Intel® P67 Intel® H67 Intel® Q67 Intel® C206

Motherboard

P8P67
P8P67 DELUXE
P8P67 EVO
P8P67 LE
P8P67 PRO
P8P67-M
P8P67-M PRO
SABERTOOTH P67

MAXIMUS IV EXTREME

P8H67
P8H67-M
P8H67-M EVO
P8H67-M PRO
P8H67-V
P8H67-I DELUXE
P8H67-M LE
P8H67-M LX

P8Q67-M DO

 

Workstation
Motherboard

P8P67 WS Revolution

 

 

P8B WS

Desktop

 

CG8350
CM6650

 

 

Barebone

 

V7-P8H67E
V9-P8H67E

 

 

 


Notebook
G73SW

N43SL

N43SN

N53SN

N53SV

N73SV

 


Link: ASUS

Skrevet af Martin den 3. Feb 2011. Nyheden er læst 1304 gang(e).

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